计算机科学 ›› 2020, Vol. 47 ›› Issue (6A): 639-642.doi: 10.11896/JsJkx.191200118
张启明, 陆建华, 李守智, 徐建栋
ZHANG Qi-ming, LU Jian-hua, LI Shou-zhi and XU Jian-dong
摘要: 传统客户服务管理系统难以在各参与主体之间建立便捷、可信的数据共享通道,无法实现信息深度融合与共享。文中首先阐述基于区块链构建客户服务平台的技术合理性,然后提出一种基于许可链构建新型客户服务平台的技术架构,该架构整合联盟链和私有链建立企业与客户之间、企业各部门之间的可信数据共享链路,并利用KV-R转换引擎实现区块链数据库与关系型数据库互通。该技术架构将应用于新一代企业客户服务技术平台的建设。
中图分类号:
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