Computer Science ›› 2020, Vol. 47 ›› Issue (6A): 639-642.doi: 10.11896/JsJkx.191200118

• Interdiscipline & Application • Previous Articles     Next Articles

Building Innovative Enterprise Customer Service Technology Platform Based on Blockchain

ZHANG Qi-ming, LU Jian-hua, LI Shou-zhi and XU Jian-dong   

  1. State Grid Electric Power Research Institute,NanJing 211100,China
  • Published:2020-07-07
  • About author:ZHANG Qi-ming, born in 1966, master, professor.His main research interests include customer service system architecture and so on.
    LU Jian-hua, born in 1985, master, engineer.His main research interests include customer service system design and technology.
  • Supported by:
    This work was supported by the Research of Customer Demand Analysis System Based on Big Data Technology in the Internet+Environment(524600190001).

Abstract: The traditional customer service management system is difficult to establish a convenient and reliable data sharing channel between the participants,and it is impossible to achieve the deep integration and sharing of information.This article first explains the technical rationality of building a customer service platform based on the blockchain,and then proposes a technical architecture for building aninnovative customer service platform based on the permission chain.This architecture integrates the alliance chain and the private chain to establish the trusted data sharing link among the enterprise and customers,and various departments of the enterprise.The platform uses the KV-R conversion engine to achieve the interconnection between the blockchain database and the relational database.This technology framework will be applied to the construction of a new generation of enterprise customer service technology platform.

Key words: Blockchain, Customer service technology platform, Trusted data sharing link, KV-R conversion engine

CLC Number: 

  • TP311
[1] YUAN Y,WANG F Y.Blockchain:The State of the Art and Future Trends.Acta Automatica Sinica,2016,42(4):481-494.
[2] SHAO Q F,JIN C Q,ZHANG Z,et al.Blockchain:Architecture and Research Progress.Chinese Journal of Computers,2018,41(5):969-988
[3] HE H W,YAN A,CHEN Z H.Survey of Smart Contract Technology and Application Based on Blockchain.Journal of Computer Research and Development,2018,55(11):2452-2466.
[4] Design Rationale.JACKY.(2019-12-01).https://gi-thub.com/ethereum/wiki/wiki/Design-Rationale.
[5] ZHU L H,GAO F,SHEN M,et al.Survey on Privacy Preserving Techniques for Blockchain Technology.Journal of Computer Research and Development,2017,54(10):2170-2186.
[6] SATOSHI,NAKAMOTO.Bitcoin:A Peer-to-Peer ElectronicCash System.(2019-12-1).https://bitcoin.org/bit-coin.pdf.
[7] MIN X P,LI Q Z,KONG L J,et al.Permissioned Blockchain Dynamic Consensus Mechanism Based Multi-Centers .Chinese Journal of Computers,2018,41(5):1005-1020.
[8] 工业和信息化部.中国区块链技术和应用发展白皮书.2018.
[9] CAI W D,YU L,WANG R,et al.Blockchain applicationdevelop ment techniques.Journal of Software,2017,28(6):1474-1487.
[10] BROWN R G,CARLYLE J,GRIGG I,et al.Corda:An introduction.2016.
[11] VEENA P,AHLUWALIA G,PANIKKARS.An Economy ofThings-A Visionary Architecture and Monetization of Devices with Blockchain.IBM Inter Connect,2016.
[12] ZHANG N,WANG Y,KANG C Q,et al.Blockchain technique in the energy internet:preliminary research framework andtypical applications.Proceedings of the CSEE,2016,36(15):4011-4022.
[13] LI C X,CHEN S,ZHENG L S,et al.RepChain-A permissioned blockchain toolkit implemented by reactive programming.Journal of Software,2019,30(6):1670-1680.
[14] TencentFiT,Tencent Research Institute.White Paper for Ten-centTrustSQL.(2019-12-1).https://trustsql.qq.com/chain_oss/TrustSQL_WhitePaper.html.
[15] ZUO C.Contrastive Analysis of Blockchain and TraditionalSoftware Technology.Information Technology & Standardi-zation,2017(5):23-27.
[1] ZHANG Yan-mei, LOU Yin-cheng. Deep Neural Network Based Ponzi Scheme Contract Detection Method [J]. Computer Science, 2021, 48(1): 273-279.
[2] SHAO Wei-hui, WANG Ning, HAN Chuan-feng, XU Wei-sheng. Integrated Emergency-Defense System Based on Blockchain [J]. Computer Science, 2021, 48(1): 287-294.
[3] LI Ying, YU Ya-xin, ZHANG Hong-yu, LI Zhen-guo. High Trusted Cloud Storage Model Based on TBchain Blockchain [J]. Computer Science, 2020, 47(9): 330-338.
[4] LIU Shuai, GAN Guo-hua, LIU Ming-xi, FANG Yong, WANG Shou-yang. Multi-subblock Incentive Consensus Mechanism Based on Topology and Distribution Mechanism [J]. Computer Science, 2020, 47(7): 268-277.
[5] LU Ge-hao, XIE Li-hong and LI Xi-yu. Comparative Research of Blockchain Consensus Algorithm [J]. Computer Science, 2020, 47(6A): 332-339.
[6] LIN Xu-dan, BAO Shi-Jian, ZHAO Li-xin and ZHAO Chen-lin. Design and Performance Analysis of Automotive Supply Chain System Based on Hyperledger Fabric [J]. Computer Science, 2020, 47(6A): 546-551.
[7] YE Shao-jie, WANG Xiao-yi, XU Cai-chao, SUN Jian-ling. BitXHub:Side-relay Chain Based Heterogeneous Blockchain Interoperable Platform [J]. Computer Science, 2020, 47(6): 294-302.
[8] XIE Ying-ying, SHI Jian, HUANG Shuo-kang, LEI Kai. Survey on Internet of Things Based on Named Data Networking Facing 5G [J]. Computer Science, 2020, 47(4): 217-225.
[9] WANG Hui, LIU Yu-xiang, CAO Shun-xiang, ZHOU Ming-ming. Medical Data Storage Mechanism Integrating Blockchain Technology [J]. Computer Science, 2020, 47(4): 285-291.
[10] FENG Tao, JIAO Ying, FANG Jun-li, TIAN Ye. Medical Health Data Security Model Based on Alliance Blockchain [J]. Computer Science, 2020, 47(4): 305-311.
[11] PAN Ji-fei,HUANG De-cai. Blockchain Dynamic Sharding Model Based on Jump Hash and Asynchronous Consensus Group [J]. Computer Science, 2020, 47(3): 273-280.
[12] LV Jian-fu,LAI Ying-xu,LIU Jing. Log Security Storage and Retrieval Based on Combination ofOn-chain and Off-chain [J]. Computer Science, 2020, 47(3): 298-303.
[13] ZHOU Chang,LU Hui-mei,XIANG Yong,WU Jing-bang. Survey on Application of Blockchain in VANET [J]. Computer Science, 2020, 47(2): 213-220.
[14] CHEN Meng-rong,LIN Ying,LAN Wei,SHAN Jin-zhao. Improvement of DPoS Consensus Mechanism Based on Positive Incentive [J]. Computer Science, 2020, 47(2): 269-275.
[15] ZHANG Peng-yi, SONG Jie. Research Advance on Efficiency Optimization of Blockchain Consensus Algorithms [J]. Computer Science, 2020, 47(12): 296-303.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
[1] LEI Li-hui and WANG Jing. Parallelization of LTL Model Checking Based on Possibility Measure[J]. Computer Science, 2018, 45(4): 71 -75 .
[2] SUN Qi, JIN Yan, HE Kun and XU Ling-xuan. Hybrid Evolutionary Algorithm for Solving Mixed Capacitated General Routing Problem[J]. Computer Science, 2018, 45(4): 76 -82 .
[3] ZHANG Jia-nan and XIAO Ming-yu. Approximation Algorithm for Weighted Mixed Domination Problem[J]. Computer Science, 2018, 45(4): 83 -88 .
[4] WU Jian-hui, HUANG Zhong-xiang, LI Wu, WU Jian-hui, PENG Xin and ZHANG Sheng. Robustness Optimization of Sequence Decision in Urban Road Construction[J]. Computer Science, 2018, 45(4): 89 -93 .
[5] SHI Wen-jun, WU Ji-gang and LUO Yu-chun. Fast and Efficient Scheduling Algorithms for Mobile Cloud Offloading[J]. Computer Science, 2018, 45(4): 94 -99 .
[6] ZHOU Yan-ping and YE Qiao-lin. L1-norm Distance Based Least Squares Twin Support Vector Machine[J]. Computer Science, 2018, 45(4): 100 -105 .
[7] LIU Bo-yi, TANG Xiang-yan and CHENG Jie-ren. Recognition Method for Corn Borer Based on Templates Matching in Muliple Growth Periods[J]. Computer Science, 2018, 45(4): 106 -111 .
[8] GENG Hai-jun, SHI Xin-gang, WANG Zhi-liang, YIN Xia and YIN Shao-ping. Energy-efficient Intra-domain Routing Algorithm Based on Directed Acyclic Graph[J]. Computer Science, 2018, 45(4): 112 -116 .
[9] CUI Qiong, LI Jian-hua, WANG Hong and NAN Ming-li. Resilience Analysis Model of Networked Command Information System Based on Node Repairability[J]. Computer Science, 2018, 45(4): 117 -121 .
[10] WANG Zhen-chao, HOU Huan-huan and LIAN Rui. Path Optimization Scheme for Restraining Degree of Disorder in CMT[J]. Computer Science, 2018, 45(4): 122 -125 .