Computer Science ›› 2020, Vol. 47 ›› Issue (6A): 639-642.doi: 10.11896/JsJkx.191200118

• Interdiscipline & Application • Previous Articles     Next Articles

Building Innovative Enterprise Customer Service Technology Platform Based on Blockchain

ZHANG Qi-ming, LU Jian-hua, LI Shou-zhi and XU Jian-dong   

  1. State Grid Electric Power Research Institute,NanJing 211100,China
  • Published:2020-07-07
  • About author:ZHANG Qi-ming, born in 1966, master, professor.His main research interests include customer service system architecture and so on.
    LU Jian-hua, born in 1985, master, engineer.His main research interests include customer service system design and technology.
  • Supported by:
    This work was supported by the Research of Customer Demand Analysis System Based on Big Data Technology in the Internet+Environment(524600190001).

Abstract: The traditional customer service management system is difficult to establish a convenient and reliable data sharing channel between the participants,and it is impossible to achieve the deep integration and sharing of information.This article first explains the technical rationality of building a customer service platform based on the blockchain,and then proposes a technical architecture for building aninnovative customer service platform based on the permission chain.This architecture integrates the alliance chain and the private chain to establish the trusted data sharing link among the enterprise and customers,and various departments of the enterprise.The platform uses the KV-R conversion engine to achieve the interconnection between the blockchain database and the relational database.This technology framework will be applied to the construction of a new generation of enterprise customer service technology platform.

Key words: Blockchain, Customer service technology platform, Trusted data sharing link, KV-R conversion engine

CLC Number: 

  • TP311
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