Computer Science ›› 2016, Vol. 43 ›› Issue (Z11): 585-590.doi: 10.11896/j.issn.1002-137X.2016.11A.133

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Application of Service Bundling in Churn Predict System

ZHANG Zheng-qing, ZHU Yi-jian, BAI Rui-rui, HUANG Yi-qing and YAN Jian-feng   

  • Online:2018-12-01 Published:2018-12-01

Abstract: Customer churn problem is one of the biggest problems that telco operators are faced with,and it need to be solved.For different scenarios,operators have developed many churn prediction systems.Service number bundling means that customers have relations with 3rd-service support companies such as bank,E-commercials,supermarkets etc.during service available period through bundling phone number.After researching,we found that customers will have service number bundling behaviors with kinds of 3rd-service support companies during service available period.These companies will send SMSs to customers at any time.For customers who are about to churn,they will cancel the service bundling gradually.Thus,service bundling feature plays an important role in predicting potential churners.In order to help decision-making manager formulate corresponding customer retention campaigns and drop the churn probability,we developed the churn prediction model with random forest algorithm,and used logistic regression algorithm to reduce service number features.Experiment results show that service number soft bundling can improve the analysis and prediction performance of churn prediction system.

Key words: Customer churn,Random forest,Service bundling,Logistic regression,Churn prediction system

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