融合机器学习预测和水波优化算法求解银行在线客服调度问题
卢雪琴, 谢歙铖, 唐燕, 陈世昆, 刘仰光
Integration of Machine Learning Prediction and Water Wave Optimization for Online Customer Service Representatives Scheduling in Bank Contact Centers
LU Xueqin, XIE Xicheng, TANG Yan, CHEN Shikun, LIU Yangguang
计算机科学
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2025, (10): 33
-49
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DOI: 10.11896/jsjkx.250500086
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