Computer Science ›› 2008, Vol. 35 ›› Issue (6): 287-288.
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MAO Ming-zhi, JIANG Yun-fei （School of Information Science and Technology, Sun Yat-Sen University, Guangdong 510275, China）
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Abstract: Customer relation management is an important mean to help the company to give us the advantage in the competition. This paper discusses the cooperative communication of agents under the multi-agent CRM system model, it improves the capability of automatio
Key words: Multi-agent system, CRM, Cooperation communication, Model
MAO Ming-zhi, JIANG Yun-fei （School of Information Science and Technology, Sun Yat-Sen University, Guangdong 510275, China）. [J].Computer Science, 2008, 35(6): 287-288.
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