Computer Science ›› 2025, Vol. 52 ›› Issue (11A): 250300110-8.doi: 10.11896/jsjkx.250300110

• Artificial Intelligence • Previous Articles     Next Articles

Human-Machine Trust Prediction Using Behavior Measures and Trust Relationships

ZHU Renze1, YANG Ning1, WANG Baohui2   

  1. 1 Computer Science Institute,Sichuan University,Chengdu 610065,China
    2 School of Software,Beihang University,Beijing 100191,China
  • Online:2025-11-15 Published:2025-11-10
  • About author:ZHU Renze,born in 2000,postgra-duate.His main research interests include artificial intelligence,etc.
    YANG Ning,born in 1974,master supervisor.His main research interests include machine learning,data mining,recommender systems,graph machine learning and social media mining.

Abstract: With the rapid development of AI technologies in the aviation industry,understanding and quantifying human-machine trust have become especially important for flight safety,handling emergencies,and improving flight efficiency.Research has shown that physiological and behavioral features are closely related to trust,but current trust prediction studies seldom consider these features.To address this gap,this research proposes a deep learning-based human-machine trust prediction model,which integrates TCN and GAT,using gaze and behavioral features as inputs.To more effectively capture the complex relationships between trust states and their influencing factors(such as system performance and various behavioral features),a causal graph mo-del is constructed.The study conducts experiments based on the MATB task and collects trust-related data from 13 participants.Data analysis results indicate that the experimental design is sound and successfully identifies features that are highly correlated with trust,which are used for trust prediction.The experimental results demonstrate that,compared to existing trust models and traditional methods,the proposed model improves prediction accuracy by at least 16%.This result not only validates the effectiveness of the proposed approach but also highlights the significant potential of combining deep learning techniques with trust-rela-ted features for prediction tasks.Furthermore,since the model is not limited to a specific domain,this research can provide valuable references for trust prediction in other fields.

Key words: Trust prediction, Behavioral features, Deep learning

CLC Number: 

  • TP18
[1]ISO/IEC.2011 Systems and software engineering-Systems and software Quality Requirements and Evaluation(SQuaRE)-System and software quality models:ISO/IEC 25010[S].2011.
[2]ZHANG P,CHEN N,SHEN S,et al.AI-enabled space-air-ground integrated networks:Management and optimization[J].IEEE Network,2024,38(2):186-192.
[3]SUN L,CHENG Z,KONG D,et al.Modeling and analysis of human-machine mixed traffic flow considering the influence of the trust level toward autonomous vehicles[J].Simulation Mo-delling Practice and Theory,2023,125:102741.
[4]HOPKO S K,MEHTA R K,PAGILLA P R.Physiological and perceptual consequences of trust in collaborative robots:An Empirical Investigation of Human and Robot Factors[J].Applied Ergonomics,2023,106:103863.
[5]STUCK R E,TOMLINSONB J,WALKER B N.The impor-tance of incorporating risk into human-automation trust[J].Theoretical Issues in Ergonomics Science,2022,23(4):500-516.
[6]AKASH K,MCMAHON G,REID T,et al.Human trust-based feedback control:Dynamically varying automationtransparency to optimize human-machine interactions[J].IEEE Control Systems Magazine,2020,40(6):98-116.
[7]DE VISSER E J,MONFORT S S,MCKENDRICK R,et al.Almost human:Anthropomorphism increases trust resilience in cognitive agents[J].Journal of Experimental Psychology:Applied,2016,22(3):331.
[8]LUSTER M S,PITTS B J.Trust in automation:the effects of system certainty on decision-making[C]//Proceedings of the Human Factors and Ergonomics Society Annual Meeting.Los Angeles,CA:SAGE Publications,2021:32-36.
[9]YUKSEL B F,COLLISSON P,CZERWINSKI M.Brains orbeauty:How to engender trust in user-agent interactions[J].ACM Transactions on Internet Technology,2017,17(1):1-20.
[10]TENHUNDFELD N L,DE VISSER E J,HARING K S,et al.Calibrating trust in automation through familiarity with the autoparking feature of a Tesla Model X[J].Journal of Cognitive Engineering and Decision Making,2019,13(4):279-294.
[11]WALLISER J C,DE VISSER E J,SHAW T H.Application of a system-wide trust strategy when supervising multiple autonomous agents[C]//Proceedings of the Human Factors and Ergonomics Society Annual Meeting.Los Angeles,CA:SAGE Publications,2016:133-137.
[12]JESSUP S A,SCHNEIDER T R,ALARCON G M,et al.Themeasurement of the propensity to trust automation[C]//Virtual,Augmented and Mixed Reality.Applications and Case Studies:11th International Conference,VAMR 2019,Held as Part of the 21st HCI International Conference(HCII 2019).Springer,2019:476-489.
[13]GLIKSON E,WOOLLEY A W.Human trust in artificial intelligence:Review of empirical research[J].Academy of Management Annals,2020,14(2):627-660.
[14]JIAN J Y,BISANTZ A M,DRURY C G.Foundations for anempirically determined scale of trust in automated systems[J].International Journal of Cognitive Ergonomics,2000,4(1):53-71.
[15]ULLMAN D,MALLE B F.What does it mean to trust a robot? Steps toward a multidimensional measure of trust[C]//Companion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction.2018:263-264.
[16]WOJTON H M,PORTER D,LANE S T,et al.Initial validationof the trust of automated systems test(TOAST)[J].The Journal of Social Psychology,2020,160(6):735-750.
[17]LU Y,SARTER N.Eye tracking:a process-oriented method for inferring trust in automation as a function of priming and system reliability[J].IEEE Transactions on Human-Machine Systems,2019,49(6):560-568.
[18]AYOUB J,AVETISIAN L,YANG X J,et al.Real-time trust prediction in conditionally automated driving using physiological measures[J].IEEE Transactions on Intelligent Transportation Systems,2023,24(12):14642-14650.
[19]PERELLO-MARCH J R,BURNS C ,WOODMAN R,et al.Using fNIRS to verify trust in highly automated driving[J].IEEE Transactions on Intelligent Transportation Systems,2022,24(1):739-751.
[20]OH S,SEONG Y,YI S,et al.Neurological measurement of hu-man trust in automation using electroencephalogram[J].International Journal of Fuzzy Logic and Intelligent Systems,2020,20(4):261-271.
[21]WESTPHAL M,VÖSSING M,SATZGER G,et al.Decisioncontrol and explanations in human-AI collaboration:Improving user perceptions and compliance[J].Computers in Human Behavior,2023,144:107714.
[22]REZAEI KHAVAS Z,KOTTURU M R,AHMADZADEH SR,et al.Do humans trust robots that violate moral trust?[J].ACM Transactions on Human-Robot Interaction,2024,13(2):1-30.
[23]REMPEL J K,HOLMES J G,ZANNA M P.Trust in close rela-tionships[J].Journal of Personality and Social Psychology,1985,49(1):95.
[24]LEE J,MORAY N.Trust,control strategies and allocation of function in human-machine systems[J].Ergonomics,1992,35(10):1243-1270.
[25]HU W L,AKASH K,REID T,et al.Computational modelingof the dynamics of human trust during human-machine interactions[J].IEEE Transactions on Human-Machine Systems,2018,49(6):485-497.
[26]CHEN S,ZHAO Y B,WANG Y,et al.A human-machine trust model integrating machine estimated performance[C]//2023 6th International Symposium on Autonomous Systems(ISAS).IEEE,2023:1-6.
[27]RABBY M K M,KHAN M A,KARIMODDINI A,et al.Modeling of trust within a human-robot collaboration framework[C]//2020 IEEE International Conference on Systems,Man,and Cybernetics(SMC).IEEE,2020:4267-4272.
[28]GUO Y,YANG X J.Modeling and predicting trust dynamics in human-robot teaming:A Bayesian inference approach[J].International Journal of Social Robotics,2021,13(8):1899-1909.
[29]VELICˇKOVIĆ P,CUCURULL G,CASANOVA A,et al.Graph attention networks[J].arXiv:1710.10903,2017.
[30]LIU Y,DONG H,WANG X,et al.Time series prediction based on temporal convolutional network[C]//2019 IEEE/ACIS 18th International Conference on Computer and Information Science(ICIS).IEEE,2019:300-305.
[31]BI J,XU K,YUAN H,et al.Network attack prediction with hybrid temporal convolutional network and bi-directional GRU[J].IEEE Internet of Things Journal,2024,11(7):12619-12630.
[32]CEGARRA J,VALÉRY B,AVRIL E,et al.OpenMATB:Amulti-attribute task battery promoting task customization,software extensibility and experiment replicability[J].Behavior Research Methods,2020,52:1980-1990.
[33]PASZKE A,GROSS S,MASSA F,et al.PyTorch:An imperative style,high-performance deep learning library[C]//Advances in Neural Information Processing Systems.2019.
[34]KINGMA D P,BA J.Adam:A method for stochastic optimization[J].arXiv:1412.6980,2014.
[1] LI Zequn, DING Fei. Fatigue Driving Detection Based on Dual-branch Fusion and Segmented Domain AdaptationTransfer Learning [J]. Computer Science, 2026, 53(3): 78-87.
[2] FU Yukai, LI Qingzhen, DONG Zhixue, SHI Dongli, ZHAO Peng. Pedestrian Re-identification Methods Based on Limited Target Data and Deep Learning [J]. Computer Science, 2026, 53(3): 287-294.
[3] YU Ding, LI Zhangwei. Prediction Method of RNA Secondary Structure Based on Transformer Architecture [J]. Computer Science, 2026, 53(3): 375-382.
[4] DU Jiantong, GUAN Zeli, XUE Zhe. Multi-task Learning-based Ophthalmic Video Feature Fusion and Multi-dimensional Profiling [J]. Computer Science, 2026, 53(3): 383-391.
[5] SU Ruitao, REN Jiongjiong, CHEN Shaozhen. Deep Learning-based Neural Differential Distinguishers for GIFT-128 and ASCON [J]. Computer Science, 2026, 53(3): 453-458.
[6] XI Penghui, WU Xiazhen, JIANG Wencong, FANG Liangda, HE Chaobo, GUAN Quanlong. Review of Personalized Educational Resource Recommendations [J]. Computer Science, 2026, 53(2): 1-15.
[7] HUANG Jing, WANG Teng, LIU Jian, HU Kai, PENG Xin, HUANG Yamin, WEN Yuanqiao. Multimodal Visual Detection for Underwater Sonar Target Images [J]. Computer Science, 2026, 53(2): 227-235.
[8] LIU Chenhong, LI Fenglian, YANG Jia, WANG Suzhe, CHEN Guijun. Boundary-focused Multi-scale Feature Fusion Network for Stroke Lesion Segmentation [J]. Computer Science, 2026, 53(2): 264-272.
[9] HUANG Miaomiao, WANG Huiying, WANG Meixia, WANG Yejiang , ZHAO Yuhai. Review of Graph Embedding Learning Research:From Simple Graph to Complex Graph [J]. Computer Science, 2026, 53(1): 58-76.
[10] WANG Cheng, JIN Cheng. KAN-based Unsupervised Multivariate Time Series Anomaly Detection Network [J]. Computer Science, 2026, 53(1): 89-96.
[11] XUE Jingyan, XIA Jianan, HUO Ruili, LIU Jie, ZHOU Xuezhong. Review of Retinal Image Analysis Methods for OCT/OCTA Based on Deep Learning [J]. Computer Science, 2026, 53(1): 128-140.
[12] ZHOU Bingquan, JIANG Jie, CHEN Jiangmin, ZHAN Lixin. EvR-DETR:Event-RGB Fusion for Lightweight End-to-End Object Detection [J]. Computer Science, 2026, 53(1): 153-162.
[13] YIN Shi, SHI Zhenyang, WU Menglin, CAI Jinyan, YU De. Deep Learning-based Kidney Segmentation in Ultrasound Imaging:Current Trends and Challenges [J]. Computer Science, 2025, 52(9): 16-24.
[14] ZENG Lili, XIA Jianan, LI Shaowen, JING Maike, ZHAO Huihui, ZHOU Xuezhong. M2T-Net:Cross-task Transfer Learning Tongue Diagnosis Method Based on Multi-source Data [J]. Computer Science, 2025, 52(9): 47-53.
[15] LI Yaru, WANG Qianqian, CHE Chao, ZHU Deheng. Graph-based Compound-Protein Interaction Prediction with Drug Substructures and Protein 3D Information [J]. Computer Science, 2025, 52(9): 71-79.
Viewed
Full text


Abstract

Cited

  Shared   
  Discussed   
No Suggested Reading articles found!